Overview
Our refund and return policy is valid for 30 days from the date of purchase. If 30 days have elapsed since you made your purchase, unfortunately, we are unable to offer you a full refund or exchange.
Eligibility Criteria for Returns
To be eligible for a return, the item must be unused, in the exact same condition as when you received it, and still in its original packaging.
Non – Returnable Items
Certain types of products are not eligible for returns:
- Perishable Goods: Items such as food, flowers, newspapers, or magazines cannot be returned.
- Specialty Items: We do not accept returns for intimate or sanitary products, hazardous materials, or items containing flammable liquids or gases.
- Additional Non – Returnable Products:
- Gift cards
- Downloadable software products
- Select health and personal care items
To process your return, please ensure you have your receipt or another form of purchase verification. And remember, do not send your purchased items back to the manufacturer.
Situations for Partial Refunds
In the following cases, only partial refunds will be issued:
- Books that show obvious signs of being used.
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
- Items that are not in their original state, damaged, or missing parts due to reasons not attributable to us.
- Any item returned more than 30 days after delivery.
Refunds
Once we receive and inspect your returned item, we will promptly send you an email confirmation. This email will also inform you whether your refund has been approved or declined.
If your refund is approved, the amount will be processed, and the credit will automatically be applied to your credit card or the original payment method within a few business days.
Delayed or Missing Refunds
If you haven’t received your refund yet, here are some steps to follow:
- First, double – check your bank account to ensure the refund hasn’t been posted there.
- Reach out to your credit card company, as there might be a delay in the official posting of the refund.
- Contact your bank, since there’s usually a processing period before a refund is reflected in your account.
If you’ve completed all these steps and still haven’t received your refund, please get in touch with us at email .
Sale Items
Only regularly priced items are eligible for refunds. Items purchased at a discounted price are non – refundable.
Item Replacements
We only offer replacements for items that are damaged during shipping or are defective upon arrival. If you need to exchange an item for the same product, please send an email to email and ship the item to: Room 505, Building 15, No. 99, Zhengda Road, Qingjiangpu District, Huai’an City, Jiangsu Province, China.
Return Shipping
To return your product, please mail it to: Room 505, Building 15, No. 99, Zhengda Road, Qingjiangpu District, Huai’an City, Jiangsu Province, China.
You will be responsible for covering the cost of return shipping, and these fees are non – refundable. In the event you receive a refund, the return shipping cost will be deducted from the total refund amount.
The delivery time for replacement items may vary depending on your location.
For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee the safe receipt of your returned item.
Need Assistance?
If you have any questions or concerns regarding our refund and return policy, feel free to contact us at email.
